Solutions Castle // Data Governance & Privacy

Privacy Policy

Last Reviewed: October 2026 · Applicable to solutionscastle.ae

Solutions Castle respects the privacy of visitors, enterprise clients, and training participants. This Privacy Policy describes the information collected directly through solutionscastle.ae, how it is processed through our technical infrastructure, and how you can manage your tracking preferences or exercise your privacy rights.

01. Information Collected via Website Forms

When you submit an inquiry through our Technical Consultation Form (IT Solutions page), Corporate Training Proposal Form (Training Solutions page), or General Contact Form (Contact page), our website transmits the following fields to our lead intake endpoint:

  • Full Name and Professional Work Email Address.
  • Phone / WhatsApp Number (with country code).
  • Organization / Company Name and Job Title.
  • Selected Service Track, Training Format, or Solution Category, along with your Project Requirements Description.
  • Page Language preference and Submission Timestamp.

02. How Form Submissions Are Stored and Used

Submitted lead information is processed by our server endpoint and stored as structured lead records within our Sanity Content Management System (CMS) workspace. This information is used to review your inquiry, prepare technical or training proposals, and respond to your organization.

03. Cookies, Local Storage & Consent Preferences

Our website uses browser localStorage and consent-gated scripts to respect your privacy choices:

  • Essential Language Preference: Stores your selected interface language (English or Arabic) so the website displays your preferred language across pages.
  • Tracking Consent State: Stores your cookie banner choice (Accept All or Essential Only). No analytics or marketing scripts are loaded unless you explicitly click Accept All.
  • Optional Analytics & Marketing Scripts (Consent-Gated): Only when you grant consent, the website may load Google Analytics 4, Meta Pixel, and Microsoft Clarity (when configured by the site administrator) to measure aggregate page visits and form conversion events.

04. Direct WhatsApp & Email Communications

When you click a WhatsApp link on our website, you are directed to WhatsApp (operated by Meta Platforms, Inc.) with a prefilled inquiry message to our official business number (+971 52 297 7959). When you click our email link (info@solutionscastle.ae) or phone link, your device opens your default mail or telephone application.

05. Items Pending Business-Owner Confirmation

In accordance with transparent legal disclosure standards, the following operational details require formal confirmation from Solutions Castle management before being finalized as binding legal commitments:

  • Exact data retention schedule and archival deletion period for lead records stored in Sanity CMS.
  • Any external CRM, email notification relay, or third-party sub-processors beyond Sanity CMS used internally by advisory staff.
  • Formal designation of a Data Protection Officer (DPO) or specific regulatory supervisory authority reference under UAE Federal Decree-Law No. 45 of 2021 (PDPL).

06. Contact Us Regarding Privacy & Data Requests

To request access, correction, or deletion of information you submitted through our website, or to withdraw tracking consent at any time (you may also clear localStorage or use the Cookie Banner controls), please contact Solutions Castle: